TERMS AND CONDITIONS OF WEBSITE USE

1. DEFINITIONS

1.1 "Car Parts Warehouse" is Car Parts Warehouse Ltd trading from 301 Waterloo Road, Cobridge, Stoke-on-Trent, ST6 3HU. The registered office of Car Parts Warehouse Ltd is 301 Waterloo Road, Cobridge, Stoke-on-Trent, ST6 3HU. Company place of registration is England & Wales - 5650714. Car Parts Warehouse is also the website address www.carpartswarehouse.co.uk and any sub domains or derivatives thereof.

1.2 "Website" is the Internet web page or Internet web pages published by Car Parts Warehouse or any other party on its behalf in the course of its business practices.

1.3 "Customer" is any person, company or organisation whom visits and uses information from the Website.

1.4 "Construction" is all intellectual property programmed and designed and executed by Car Parts Warehouse or its agent for the purpose of publishing all material contained within the Website other than such intellectual property as is expressly accepted on the Website.

2. USE OF THE WEBSITE AND OBLIGATIONS OF THE CUSTOMER

2.1 It is the sole responsibility of the Customer to satisfy himself or herself prior to using the Website that the Website is suitable for the purposes of the Customer and up to date. You should also clear your temporary cache and refresh your browser each time you visit the Website to ensure that you download the most up to date version of the Website.

2.2 Although every effort has been made to provide accurate information on these pages, neither Car Parts Warehouse, nor any of its employees, nor any of its suppliers, nor any of their employees, make any warranty, expressed or implied, or assume any legal liability (to the extent permitted by law) or responsibility for the suitability, reliability, timeliness, accuracy or completeness of the Website

2.3 The Customer is notified that Car Parts Warehouse cannot exercise control over the security or subject matter of the Website and Car Parts Warehouse hereby excludes all liability of any kind for the transmission or reception of any infringing part of the Website.

2.4 The Customer is notified and agrees that the Customer is only permitted to use the Website as expressly set out in these Terms & Conditions or on the Website.

2.5 The Customer is notified and agrees that the Website is for the Customer's own personal use only on a single computer or device.

2.6 The Customer is notified and agrees that the Customer may not:

2.6.1 Copy, disclose, modify, reformat, display, distribute, license, transmit, sell, perform, publish, transfer or otherwise make available any of the Website or any information learned by you whilst using the Services or accessing the Website;

2.6.2 Remove, change or obscure in any way anything on the Website and/or the Construction or otherwise use any material obtained whilst using the Website and/or the Construction except as set out in these Terms & Conditions;

2.6.3 Reverse engineer or decompile (whether in whole or in part) any software used in the Website and/or the Construction (except to the extent expressly permitted by the applicable law);

2.6.4 Copy or use any material from the Website and/or the Construction for any commercial purpose;

2.6.5 Remove, change or obscure any copyright, trade mark or other intellectual property right notices contained in the original material or from any material copied or printed from the Website or any good, services or content thereof;

2.6.6 Receive, access or transmit any Content which is obscene, pornographic, threatening, racist, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property right (including copyright) or otherwise objectionable or unlawful;

2.6.7 Circumvent user authentication or security of any host, network or account (referred to as "cracking " or "hacking") nor interfere with service to any user, host or network (referred to as "denial of service attacks") nor copy any pages or register identical keywords with search engines to mislead other users into thinking that they are reading Car Parts Warehouse's legitimate web pages (referred to as "page-jacking") or use the Website or the Construction for any other unlawful or objectionable conduct. Users who violate systems or network security may incur criminal or civil liability and Car Parts Warehouse will at its absolute discretion fully co-operate with investigations of suspected criminal violations, violation of systems or network security under the leadership of law enforcement or relevant authorities;

2.6.8 Use the Site and/or the Construction to advertise or offer to sell any goods or services for any commercial purpose without Car Parts Warehouse's written consent;

2.6.9 Knowingly or recklessly transmit any electronic content (including viruses) through the Website and/or the Construction which shall cause or is likely to cause detriment or harm, in any degree, to computer systems owned by Car Parts Warehouse or other Internet users;

2.6.10 Hack into, make excessive traffic demands, deliver or forward chain letters, "junk mail" or "spam" of any kind, surveys, contests, pyramid schemes or otherwise engage in any other behaviour intended to inhibit other users from using and enjoying the Website and/or the Construction or any other website, or which is otherwise likely to damage or destroy Car Parts Warehouse's reputation or the reputation of any third party;

3. CUSTOMER INFORMATION

3.1 Car Parts Warehouse's usage of your personal information is governed by Car Parts Warehouse Privacy Policy Statement (link to Privacy Policy at the foot of this page), which forms part of these Terms & Conditions.

4. PROPRIETARY RIGHTS

4.1 All Trade Marks used on the Website and/or the Construction are the trademarks of Car Parts Warehouse. The Customer shall only make fair use of the Trade Marks and will not use the Trade Marks, whether design or word marks: (1) as or as part of your own trade marks; (2) in a manner which is likely to cause confusion; (3) to identify products to which they do not relate; (4) to imply endorsement or otherwise of products or services to which they do not relate; or (5) in any manner which does or may cause damage to the reputation of Car Parts Warehouse or the Trade Marks.

4.2 The Customer is notified and agrees that the Website and the Construction or any part thereof, whether presented to the Customer by Car Parts Warehouse, advertisers or any third party are protected by copyrights, trademarks, service marks, patents, or other proprietary rights and laws. All rights are expressly reserved.

4.3 The Customer is only allowed to use the Website and the Construction as set out in these Terms & Conditions and nothing on the Website and/or the Construction shall be construed as conferring any licence or other transfer or rights to the Customer of any intellectual property or other proprietary rights of Car Parts Warehouse or any third party, whether by estoppel, implication or otherwise.

4.4 The Customer hereby grants to Car Parts Warehouse a perpetual, irrevocable, royalty-free, world-wide licence to reproduce, transfer, modify, adapt and/or publish any content provided by the Customer by email, post or otherwise on the Website and/or the Construction as Car Parts Warehouse sees fit and without notice to the Customer, unless the Customer has indicated otherwise in such communication.

4.5 The Customer may establish a link to the Website from the Customer's website, provided that the Customer has obtained Car Parts Warehouse's prior written consent and that in Car Parts Warehouse's sole discretion, the context is relevant and the link or its description is not detrimental to Car Parts Warehouse.

5. LIABILITY IN RESPECT OF THIRD PARTY CONTENT

5.1 The Website may from time to time contain links to the websites, web pages, products and services also operated by Car Parts Warehouse and you agree that your use of each website, web page, product and service is also subject to the Terms & Conditions, if any, contained within each website or web page or attached to any products or services. These Terms & Conditions shall be deemed to be incorporated into each set of Terms & Conditions. In the event that there is any conflict, the Terms & Conditions contained with the relevant website or web page or attached to the relevant products or services shall prevail over these Terms & Conditions.

5.2 Car Parts Warehouse assumes no responsibility for and does not endorse unless expressly stated, websites, web pages, content and information created or published by third parties that is included in the Website or which may be linked to and from the Website.

5.3 The Website and the Construction may be used by the Customer to link into other websites, resources and/or networks worldwide. Car Parts Warehouse accepts no responsibility for those websites, resources, content, goods, services or otherwise and the Customer shall agree to conform to the acceptable use policies of such websites, resources and/or networks.

6. EXCLUSION OF LIABILITY AND OBLIGATIONS OF CAR PARTS WAREHOUSE

6.1 The Customer agrees that Car Parts Warehouse does not generally and is not required to monitor or edit the use to which the Customer or others use the Website and the Construction and Car Parts Warehouse is excluded from all liability of any kind (to the extent permitted by law) arising from the use of the Website and the Construction. Notwithstanding the foregoing, Car Parts Warehouse reserves the right to alter, update or remove the Website and/or the Construction in whole or in part, at any time as Car Parts Warehouse in its sole discretion considers to be necessary in order to prevent any breach of these Terms & Conditions or any breach of applicable laws or regulations.

6.2 Car Parts Warehouse shall use its reasonable endeavours to ensure the maintenance and availability of the Site and the Services but availability may be affected by the equipment of the Customer, communication networks, too many people trying to use communication networks or the Internet at the same time or other causes of interference and may fail or require maintenance without notice.

6.3 Car Parts Warehouse shall not be liable for any special, indirect or consequential damages or any damages whatsoever, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the performance of or use of the Website and/or the Construction and in particular, but without limitation to the foregoing, Car Parts Warehouse specifically excludes all liability whatsoever in respect of any loss arising as a result of:

6.3.1 Use which you make of the Website and the Construction or reliance on content or services or goods or any loss of any services, goods or the Customer's content resulting from delays, non-deliveries, missed deliveries, or services interruptions; and

6.3.2 Defects that may exist or for any costs, loss of profits, loss of the Customer's content or consequential losses arising from the Customer's use of, or inability to use or access or a failure, suspension or withdrawal of all or part of the Website and the Construction at any time.

6.4 All conditions or warranties that may be implied or incorporated into these Terms & Conditions by law or otherwise are hereby expressly excluded to the extent permitted by law.

6.5 The Customer's only remedy under these Terms & Conditions is to discontinue use of the Website and the Construction.

6.6 Car Parts Warehouse makes every effort to ensure the security of the Customer's communications. The Customer is however advised that for reasons beyond Car Parts Warehouse's control, there is a risk that the Customer's communications may be unlawfully intercepted or accessed by those other than the intended recipient. For example, the Customer's communications may pass over third party networks over which Car Parts Warehouse has no control. The Internet is not a secure environment. Unwanted programs or material may be downloaded without the Customer's knowledge.

7. INDEMNITY BY THE CUSTOMER

7.1 The Customer hereby agrees to fully indemnify and to hold Car Parts Warehouse harmless from and against any claim brought by a third party resulting from the use of the Website and the Construction or the provision of content, goods or services to Car Parts Warehouse by the Customer and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses), or liabilities, whatsoever suffered or incurred directly of indirectly by Car Parts Warehouse in consequence of such use of the Website and the Construction or provision of content, goods or services or the Customer's breach or non-observance of any of these Terms & Conditions.

8. VARIATION

8.1 Car Parts Warehouse reserves the right to modify the Website and/or the Construction or suspend or terminate the Website and/or the Construction or access to part or all of them at any time.

8.2 Car Parts Warehouse reserves the right to revise these Terms & Conditions at any time. Such variations shall become effective two weeks after being posted on the Website. By continuing to use the Website you will be deemed to have accepted the varied Terms & Conditions.

9. TERMINATION

9.1 Car Parts Warehouse may elect to suspend, vary or terminate the Website and the Construction and any part thereof immediately and without prior notice at any time for repair or maintenance work or in order to upgrade or update the Website and the Construction and any part thereof or for any other reason whatsoever.

9.2 Car Parts Warehouse may elect to terminate the Customer's access to the Website and the Construction and any part thereof forthwith on breach of any of these Terms & Conditions by the Customer, or if Car Parts Warehouse ceases to offer the Website and the Construction and any part thereof for any reason whatsoever.

10. GENERAL

10.1 Governing Law and Jurisdiction - these Terms & Conditions are governed by and construed in accordance with the laws of England and Wales and the Customer hereby submits to the non-exclusive jurisdiction of the English courts.

10.2 Severability - these Terms & Conditions are severable in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction such provision shall be deemed to have been deleted without affecting the remaining provisions of these Terms & Conditions.

10.3 Waiver - Car Parts Warehouse failure to exercise any particular right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Car Parts Warehouse in writing.

10.4 Representations - the Customer is notified and agrees that in entering into these Terms & Conditions the Customer does not rely on, and shall have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently or innocently made) of any person (whether party to these Terms & Conditions or not) other than as expressly set out in these Terms & Conditions as a warranty. Nothing in this Clause shall, however, operate to limit or exclude any liability for fraud.

10.5 Assignment - the Customer in entering into these Terms & Conditions undertake that the Customer will not assign, re-sell, sub-lease or in any other way transfer the Customer's rights or obligations under these Terms & Conditions or part thereof. Contravention of this restriction in any way, whether successful or not, will result in the Website and the Construction and all content, goods and services being terminated by Car Parts Warehouse forthwith. Car Parts Warehouse may assign these Terms & Conditions in whole or in part to any third party at its discretion.

10.6 Rights of Third Parties - A person who is not a party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce any Clause of these Terms & Conditions.

10.7 Force Majeure - Car Parts Warehouse shall not be liable in respect of any breach of these Terms & Conditions due to any cause beyond its reasonable control including but not limited to, Act of God, inclement weather, act or omission of Government or public telephone operators or other competent authority or other party for whom Car Parts Warehouse is not responsible.

TERMS AND CONDITIONS OF SALE FOR BUYERS USING THE SITE OF
WWW.CARPARTSWAREHOUSE.CO.UK AND OR PURCHASING BY PHONE
FROM
RADIATOR SERVICES DIRECT LTD

1 DEFINITIONS

1.1 "Buyer" means the individual or organisation who buys, or agrees to buy, the Goods from the Seller;

1.2 "Consumer" shall have the meaning ascribed in section 12 of the UK Unfair Contact Terms Act 1977;

1.3 "Contract" means the contract between the seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;

1.4 "Goods" means the articles that the Buyer agrees to buy from the Seller;

1.5 "Seller" is Car Parts Warehouse the trading name of Radiator Services Direct Limited, registered address 301, Waterloo Road, Cobridge, Stoke On Trent, ST6 3HU. Company number 5650714.

1.6 "Terms and Conditions" means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller.

1.7 "Website" means the website.

1.8 The Website owner is Radiator Services Direct Ltd.

1.9 A person who is not a party to this Contract has no rights under the Contracts (Rights of Third Parties) Act 1999.

2 CONDITIONS

2.1 Nothing in these Terms and Conditions shall affect the Buyers statutory rights as a Consumer.

2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

2.3 Clicking for an order shall be deemed conclusive evidence of the Buyers acceptance of these Terms and Conditions.

2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

2.5 Any complaints should be addressed to the Seller's trading address stated in clause 1.5.

3 ORDERING

3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The seller may choose not to accept an order for any reason.

3.2 Where the Goods ordered by the Buyer are not available from stock the buyer shall be notified by the Seller and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

3.3 When making an order through this Website, the technical steps the Buyer needs to take to complete the order process are described in the Order Process section within the website.

3.4 All drawings, illustrations, catalogues and advertising materials on the website are intended only as a general guide to the Goods.

4 PRICE AND PAYMENT

4.1 The price of the Goods stipulated on the Website. The total purchase price, including VAT and Delivery charges, if any, will be displayed in the Buyers shopping cart prior to confirming the order. After the order is received, if the seller wishes to accept it, the seller shall confirm by email the details, description and price for the Goods. Payment of the price must be made in full before dispatch of the Goods by the Seller.

5 RIGHTS OF SELLER

5.1 The Seller reserves the right periodically to update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall ensure prices are correct at the point at which the Buyer places an order.

5.2 The Seller can reserve the right to withdraw any Goods from the Website at any time.

5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

6 AGE OF CONSENT

6.1 Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare they are of the appropriate legal age to purchase the Goods.

6.2 If the Seller discovers that the Buyer is not legally entitled to order Goods, the Seller shall be entitled to refuse to accept the order immediately.

7 WARRANTY

The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller on the website. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms by the Seller relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the purpose of use.

8 DELIVERY

8.1 Goods supplied to Buyers within the UK will normally be delivered within 7 working days of Acceptance of order. Goods supplied to buyers from outside the UK will have a separate estimate provided as part of the order acceptance process.

8.2 Where a specific delivery dates has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

8.3 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event, time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

8.4 Delivery of the Goods shall be made to the Buyers address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

8.5 Title and risk in the Goods shall pass to the Buyer when they have been delivered and signed for in good condition.

8.5.1 The Purchaser shall pay the cost of carriage, except where it is otherwise agreed by the Seller or as appears on the website from time to time. The cost of delivery will vary depending upon the location of the delivery, size and weight of the parts all deliveries are costerd prior to proceeding to the shopping basket.

8.6 All deliveries will include packaging, unless otherwise stated.

9 CANCELLATION AND RETURN

9.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller via phone, immediately and by post within 7 working days of delivery, if the goods are damaged and are signed for in good condition or do not comply with the order and the Buyer fails to notify the company. The Buyer shall be deemed to have accepted the Goods.

9.2 Where a claim of defect or damage is made by the Seller within the prescribed period, the Seller shall be responsible for the recovery of the Goods from the Buyer. The Buyer shall offer a replacement part and if he the Buyer refuses, he is entitled to a full refund (including delivery costs) if the Goods are in fact defective.

9.3 If the Buyer is a consumer, he has the right, in addition to his other rights, to cancel the Contract and receive a refund by informing the Seller via the post within 7 working days of receipt of the Goods provided that the packaging has not been opened, damaged or disfigured.

9.4 In the event of cancellation, within 7 days of delivery the Buyer shall be responsible for the return of the Goods to the Seller and the Buyer shall return the goods to the Seller within 10 days of the date of purchase. The Buyer will be under a duty of care to take care of the Goods until they have been returned. The buyer shall return the goods at there own expense and take out adequate insurance when returning the Goods. The Buyer will receive a refund of all monies less any handling charges but not excluding any other cost incurred, for the Goods within 30 days of cancellation.

9.5 Goods to be returned must include the original invoice obtained from the Seller.

9.6 Where returned Goods are found to be damaged through no fault of the Seller, the Buyer will be liable for the cost of remedying such damage or at the Sellers option and may not be entitled to a full or partial refund.

10 LIMITATION OF LIABILITY

10.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of the Terms and Conditions by the Seller, the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods (excluding VAT) and the seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

10.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller agents or employees.

11 WAIVER

No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

12 FORCE MAJEURE

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, and the Seller shall be entitled to a reasonable extension of its obligations.

13 SEVERANCE

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

14 NOTICES

14.1 All notices given pursuant to this Agreement shall be in writing sent to the others registered office for the time being.

14.2 Notices may be sent hand delivery, by pre-paid first class post, by fax, or be E-mail.

14.2.1 Notices will deemed to have been given: -

14.2.2 If by hand delivery: at the time of delivery.

14.2.3 If sent by post on the second business day following the day of posting.

14.2.4 If sent by fax at the time of transmission and a fax confirmation sheet shall be evidence of transmission.

14.2.5 If sent by E-mail when the notice is received by the party to whom it is addressed is able to access it in an intelligible form (as defined by S.56 (1) of the Regulation of Investigatory powers Act 1998) and whether the recipient chooses to access it is immaterial.

15 PRICE PROMISE

The Sellers aim is to provide all customers with good value for money. It believes that to the best of its knowledge the Buyer will not find the products that were sold by the Seller cheaper elsewhere. Because the Seller is so confident of this, it makes a "Guarantee not to be beaten on price" statement.

Principally, the decision to give this guarantee is wholly up to the Seller and although it will try at all times to uphold this guarantee there are certain pre-conditions.

The Seller Guarantee not to be beaten on price statement is subject to the following terms and conditions when making a claim:

1: The product must be an identical and not of an inferior quality to the Goods sold.

2: The product must be in stock and available within the same delivery time frame.

3: Products of the same type but under different brand names cannot be claimed; these are classed as different products.

4: Ebay listing or Ebay shops are not included.

5: Website or Companies selling the same product outside the UK are not included.

6:Private sales listed on the internet or any other form of media is not included.

7: Promotions such as specials, new season's prices, clearance prices and free offers that are not at everyday normal prices are not included.

8: Delivery, handling and other charges should be included in the price comparison.

9: A claim must be made within 7 days of delivery.

10: When making a claim the Buyer must be able to provide the following details in order to substantiate its claim:

a) The Buyers full name, address and email address.

b) The Buyers invoice/ order numbers.

c) The product code and description of the item the Buyer found at a lower price.

d) The location, media or webpage where the Seller can verify the price.

e) Note only claims will be allowed providing Goods have been purchased from the Seller.

Please Note: that it is imperative the Buyer provides exact details of the competitor's product so the prices can be verified. Please also remember that other competitors may add delivery and even VAT on to their prices. So it is important that the Buyer gathers the total price for the item before it sends any communication to the Seller.

A claim can be made by writing to the Seller and you must provide all evidence.

16 CHANGES TO TERMS AND CONDITIONS

The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making an order.

17 APPLICABLE LAW AND JURISDICTION

The jurisdiction and law applicable to this contract is that of England & Wales.

18 ALL COMMUNICATION CHARGES

There are no added costs other than those imposed by your own call handler.

PRIVACY POLICY

At Car Parts Warehouse Ltd we are committed to maintaining your privacy.

We operate a policy devoted to strict customer confidentiality at all times. The company is registered under the Data Protection Acts 1984 and subsequently 1998. Our Privacy Policy statement is given below. If we make any changes to this policy, we will immediately notify you by updating this statement on our websites.

INFORMATION COLLECTED

Any information collected by Car Parts Warehouse is collected and processed in accordance with the UK's current Data Protection Acts.

Car Parts Warehouse collects information via an online feedback and ordering forms, by e-mail, fax and post. We may ask for your name, address, telephone number, fax number and e-mail address and/or any additional information sent voluntarily.

HOW DO WE USE THE INFORMATION WE HAVE?

Car Parts Warehouse collects information for the purposes of :-

1. Supplying information about its products or services when requested.
2. Answering any questions or queries raised.
3. Fulfilling any orders requested.
4. Providing all customers with a first class, confidential and effective service.

We may also use the information to keep you informed by post, e-mail or other available channels of features, services, products, promotions and special offers from Car Parts Warehouse. We may sometimes use the information we collect to let you know about important functionality changes to our websites. If you prefer us not to provide you with any of this information, email us at info@carpartswarehouse.co.uk and advise us that you do not wish to receive this information.

DISCLOSING THE INFORMATION WE HAVE

Customer information is always treated as strictly confidential and is never passed or disclosed to any third party without the expressed permission of the customer except as required by law.

We may pass non-personal aggregated information about sales and website usage to reputable organisations for research or analysis purposes only.

In the unlikely event that this information is transferred outside the UK we will ensure the security of that information.

LINKS TO OTHER WEBSITES

Car Parts Warehouse has a number of links to other websites. We have no control over their content and therefore not responsible for their privacy practices. We never disclose personal information to sites linked to Car Parts Warehouse. This privacy policy applies solely to Car Parts Warehouse and information collected by us.

SECURITY OF INFORMATION WE HAVE

We aim to comply with the standards, procedures and requirements laid down in the UK Data Protections Acts 1984 and 1998 to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We take all reasonable precautions to protect all personal data users may input via our websites, however, we cannot be responsible for and therefore exclude for loss or misuse of personal data which is intercepted or otherwise accessed by unauthorised persons.

REMOVING YOUR DETAILS

You may at any time have your details removed from our database. Simply email us at info@carpartswarehouse.co.uk and advise us that you want you details removing. We will then ensure that your details are removed immediately.

CUSTOMER INFORMATION

By using our websites, you consent to the information you give us being processed for any of the purposes we have explained above except where we have received your email message through the email address info@carpartswarehouse.co.uk.

COOKIES

No cookies from Car Parts Warehouse websites are downloaded on to customer's computers.

FEEDBACK

If you have any comments, queries or complaints relating to our privacy policy, please email us at info@carpartswarehouse.co.uk.

ACCEPTABLE USE POLICY

Use of Site

You may use our site only for lawful purposes. You may not use our site:

• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

Interactive Services

We may from time to time provide interactive services on our site, including, without limitation:

• Online Forms
• Members Area
• Live Help

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content Standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

• Be accurate (where they state facts).
• Be genuinely held (where they state opinions).
• Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

• Contain any material which is defamatory of any person.
• Contain any material which is obscene, offensive, hateful or inflammatory.
• Promote sexually explicit material.
• Promote violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any copyright, database right or trade mark of any other person.
• Be likely to deceive any person.
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal activity.
• Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, embarrass, alarm or annoy any other person.
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
• Give the impression that they emanate from us, if this is not the case.
• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our site.
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.